A word (or three) about shipping
I charge flat rates for packaging/shipping because not every package weighs the same, measures the same, or goes to the same zip code.
Sometimes it costs me more, sometimes I get to buy a happy meal on the way home.
I ship on Mondays, Tuesdays or Wednesdays. You should receive them one or two days later depending on your zip code. Special arrangements can be made but under no circumstances will we try to have a package arrive on a Saturday.
Orders in by 5pm Saturday will ship hopefully the next week but please note that sometimes it might take up to 1 week longer.
The babies travel first class via express mail in packaging specifically designed for shipping live tropical fish: cardboard box, styrofoam insulating container, heavy gauge plastic bags and pure oxygen. Of course heat packs are included in winter.
The mice type
Sorry folks, but a "lawyer/friend" told me if I didn't include some fine print in here, HE would sue me!
(wouldn't expect any LESS of him).
So here goes:
I have tried my best to provide accurate information on this website, and to the best of my knowledge the information presented herein is correct.
Please do not hold me liable for any consequences of using the information I present here.
Tilapia Vita Farms and tilapiafarmingathome.com make no representation about the suitability for any purpose of the information presented in this website.
All such information is presented "as is" without warranty of any kind.
Tilapia Vita Farms and tilapiafarmingathome.com hereby disclaim all warranties and conditions with regard to this information including all implied warranties.
In no event shall Tilapia Vita Farms or tilapiafarmingathome.com be liable for any special, indirect, or consequential, or any damages whatsoever resulting from, arising out of, or in connection with the use of the information in this website.
The information presented in this website could include technical inaccuracies and spelling errors! (trust me on that, Microsoft Office Live does not have a spell checker!).
At any time Tilapia vita farms and tilapiafarmingathome.com may make changes, additions and deletions to the information presented herein.
Live delivery warranty
I will do my very best to make sure your fish arrive alive!
I, however have no control over the delivery companies,or you.
I will email you as soon as I ship the package, and provide you with a tracking number.
You must be there ready to receive the package and sign for it. If the delivery person leaves it by your doorstep or if they take it back to the post office you've lost the warranty. Please note the condition of the package, if it is damaged or leaking open it and make sure the findings are documented by the delivery person. Have a camera ready to take photos immediately.
Open the bag and float it in your aquarium, even if the fish are all belly up and playing dead. 5 minutes later, release them. If 10 minutes later they are really dead, net them out, place them in a zip-lock bag, add a couple of table spoons of salt, shake to coat, and place it in your freezer. Email me at that moment, including the photos you took.
(no more than 2 hours after the post office tracking says you signed for the package). I MAY ask you to mail me the remains back. I'll give you instructions then. In any case, I will replace the fatalities ONCE or issue you a credit towards future purchases but the shipping costs for the replacement order may be your responsibility (at my discretion).
In no case will Tilapia Vita Farms and tilapiafarmingathome.com issue cash refunds. At my discretion I may terminate any transaction by either replacing the fatalities once minus the cost of shipping, or by issuing a credit towards future purchases.
There, wheww! I have a headache now.
Yes, by the way, the content in this website may be copied, reproduced, etc, as long as it is done on a not for profit basis without my permission as long as credit is given to Edgar F. Sanchez and a link to www.tilapiafarmingathome.com is supplied.
For reproduction on a commercial basis, written permission must be first obtained from me.
Thank you all for all the pictures of your systems!
I must say the following, though. By sending me your pictures you are granting me unlimited license to use them in my website.
That means: Don't send me pictures of you and your girlfriend standing next to your tank if you don't want your WIFE to see them!.
Need we say more?